Common Issues
Failed transactions
There are various reasons why a transaction might fail. You can identify the issue by checking your transaction's resulting error message on the top of your screen. Below are explanations of why these messages might be triggered and how to solve any errors:
Insufficient balance, please reduce the amount and try again.
Insufficient Primary Token balance
You can purchase or deposit Primary Tokens(such as USDT, USDC, ETH, BTC, or SOL) to ensure sufficient balance for transactions. In time, more Primary Tokens will be added.
The selected amount is too large. Please reduce it and try again.
Your transaction's amount has reached the upper limit of our Liquidity Pool.
Try reducing the transaction's amount. Lower your transaction's amount to proceed successfully.
Your balance is insufficient.
Insufficient Primary Token balance
You can purchase or deposit Primary Tokens(such as USDT, USDC, ETH, BTC, or SOL) to ensure sufficient balance for transactions. In time, more Primary Tokens will be added.
Insufficient target chain liquidity, please reduce amount.
The transaction amount has reached the upper limit configured by the liquidity pool (LP) in your target chain.
Try reducing the transaction's amount or changing your target chain
Slippage tolerance exceeded, please try again.
Your slippage tolerance is too low
Adjust your trade's slippage tolerance to a higher value for the transaction to succeed.
Insufficient balance to cover the fee. Please reduce the amount and try again.
After deducting the transfer amount, the remaining balance is not enough to cover the transaction fee.
Try reducing the transfer amount or adding more funds to your account.
Have more questions?
Feel free to reach out to us through X and our Discord server!
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