Frequently Asked Questions (FAQs)

Common questions about UniversalX

1. What is UniversalX?

UniversalX is a chain-agnostic trading platform built by Particle Network that allows users to trade any token on any supported chain, without bridging assets. It provides a unified balance across multiple chains, enabling seamless, non-custodial trading, asset transfers, and purchases in a fully onchain environment that mimics a centralized exchange (CEX) experience.

2. How does UniversalX work?

UniversalX leverages Universal Accounts to abstract away chain-specific complexities. Users deposit tokens from supported chains, pooled into a unified balance. When trading, you select a token to buy or sell, and the platform automatically routes your balances across chains to execute your trade—handling gas payments using any token.

3. What chains does UniversalX support?

UniversalX supports 15 EVM-compatible chains and Solana. This allows trading, sending, and receiving assets across these networks using a single unified balance. To get a full list of the supported chains and your addresses on them, select “Receive”.

4. What is my Owner Address, and why is it different from my Universal Account address?

The Owner Address is the Externally Owned Account (EOA) that you use to sign transactions and control your Universal Account (UA). It acts as the signer for your UA, executing signatures on your behalf. This is typically the address associated with your login method, such as a social login, an imported seed phrase, or an external wallet like MetaMask.

In contrast, the Universal Account is the smart contract account through which you interact with UniversalX. It has its own address; all deposits should be sent to this UA address, not to the Owner Address. You don't need to directly interact with the Owner Address at all.

This separation enables enhanced functionality, such as account abstraction, where your UA can handle complex operations across chains while keeping your private keys secure with the Owner Address.

5. Is UniversalX secure?

Yes, UniversalX is 100% non-custodial, meaning you retain full control of your private keys and assets at all times. It includes full MEV (Miner Extractable Value) protection to prevent front-running and other exploits, and all operations are executed onchain with fast confirmation times for added reliability.

6. How do I trade on UniversalX?

To trade on UniversalX, first create a Universal Account (UA) by logging in via local wallet (create new seed phrase or import existing), social methods (Email, Google, Apple, X, Discord), or external wallets (e.g., MetaMask, OKX). Note: Creating a Universal Account, regardless of the method used, will generate an in-app wallet with its own address. If you used an external wallet or imported a seed phrase, this will act as a signer for your UA, but you’ll still need to deposit assets into it.

Once you’ve created a Universal Account, you’ll get access to full universal functions like unified balances. Select tokens in the interface to place instant swaps or advanced orders (take profit, stop loss, limit, TWAP) with one-click execution.

7. Can I buy tokens with fiat currency on UniversalX?

Yes, UniversalX supports purchasing thousands of tokens (including memecoins) directly with cash using debit/credit cards, Apple Pay, or other payment integrations. This allows you to buy assets like SOL, ETH, USDT, USDC, or BNB without needing to hold crypto beforehand.

8. What discovery and tracking features does UniversalX offer?

UniversalX includes built-in discovery tools to spot trading opportunities, such as viewing token launches from major launchpads, recently migrated tokens, and tokens on various categories on its main screen. It also provides real-time tracking of Telegram calls, popular wallets, and X posts related to tokens across all supported chains.

9. How can I earn rewards on UniversalX?

Users can earn USDT rewards by actively trading on the platform or by referring friends who join and trade. Additionally, through the $PARTI Diamonds program, you can earn Diamonds (points redeemable for $PARTI tokens) based on trading volume and referrals. Rewards are distributed in real-time with visualizations in the Earn tab.

10. What asset transfer options are available?

You can send and receive assets directly to and from any supported chain without bridging. The platform handles cross-chain transfers seamlessly using your unified balance, with gas fees payable in any token you hold.

11. Is UniversalX available on mobile devices?

Yes, UniversalX is accessible on web, Android, and iOS platforms, allowing you to trade, track opportunities, and manage your account anytime, anywhere.

12. What makes UniversalX different from other trading platforms?

Unlike traditional DEXs or CEXs, UniversalX eliminates the need for bridging between chains, offers a unified balance for cross-chain operations, provides CEX-like speed and user experience while remaining fully onchain and non-custodial, and includes unique features like fiat purchases, advanced order types, and alpha tracking tools. UniversalX is also different from other trading terminals in its usage of Universal Accounts, allowing you to enjoy a combined balance across multiple chains.

13. What is my Available Balance? Why is it lower than my Total Balance? Primary Tokens are the key tokens used on UniversalX for buying assets or receiving proceeds when selling them. They include BNB, BTC, ETH, USDC, USDT, and SOL. These tokens can be held on any supported chain and can be spent collectively across chains. In other words, if you have $2 worth of BNB, $2 worth of ETH, and $2 worth of USDC, you can place a single $6 trade that uses all of them together, and so on. When you sell a token, you’ll receive Primary Tokens depending on the most efficient route. This setup simplifies cross-chain operations. As a result, your Available Balance is the unified sum of all your Primary Tokens across every chain.

14. How do notifications work in the Tracker?

For Telegram Tracker, you'll get notified when a followed group or channel "calls" a token (e.g., highlights it for potential trades). For X Tracker, alerts trigger when a monitored user tweets about tokens or related topics. You can customize follow settings in the interface to receive real-time updates across chains.

15. What is the $PARTI Diamonds program?

The $PARTI Diamonds Program is Particle Network's engagement initiative for UniversalX users. You can earn Diamonds by trading on the platform (based on volume) and referring friends. Diamonds are points that qualify for $PARTI token airdrops and other rewards, visible in the Earn tab.

16. (How does the referral system work on UniversalX?

Invite friends using your unique referral code or link (found in your account). When they sign up and trade on UniversalX, you earn a portion of Diamonds based on their activity (e.g., trading volume). This is integrated into the $PARTI Diamonds program, with real-time tracking. There's no limit on referrals, and it boosts your overall rewards alongside direct trading earnings.

17. What advanced trading features does UniversalX support?

Beyond basic swaps, UniversalX offers TWAP (Time-Weighted Average Price) to execute large orders over time and minimize market impact, as well as limit orders, stop-loss, take-profit, and more. These are accessible in the Trade tab with one-click execution, leveraging your unified balance for cross-chain efficiency.